CAMPSITE BOOKING TERMS AND CONDITIONS
1.1 These terms and conditions (the “Terms”) and our price list set out the entire agreement between you and Valley Farm Equestrian Leisure (which is the trading name for Ling-Robertson Limited) ("we" "us" or "our") for the supply of our services to you. Only these terms shall apply to our contract with you.
1.2 Please check that the details in these terms and conditions and your Booking Request are complete and accurate before you submit your Booking Request.
1.3 By submitting a Booking Request you are deemed to have accepted these terms.
1.4 We reserve the right to change these Terms at any time and any such changes will take effect immediately when posted on the Website, at the Sites, or otherwise brought to your attention.
1.5 In addition to these Terms, you must comply with the Campsite Rules which are posted at our campsite and also available below under Rules.
2 Making a Booking
2.1 You can either book by email or via the telephone on 01728 746916.
2.2 Bookings are not transferable to another party.
2.3 When making a booking you agree that you or at least one member of your party is twenty-one (21) years or over, you have the authority of all persons in your party to book on their behalf, you accept these Terms & Conditions and you agree to be responsible for any loss or damage caused by any member of your party.
2.4 Advance bookings may at times be subject to minimum stay periods.
2.5 Bookings over the weekend need to be made for at least a Friday and Saturday night, and three nights over a bank holiday weekend.
2.6 The site is to be used for recreational camping only.
You, together with all members of your camping party, are required to comply with the following rules:
3.1 We reserve the right of admission. We only accept responsible campers that are considerate to fellow campers and respectful of the environment.
3.2 No loud noise/music after 11.30 in the evening.
3.3 Love the campsite, leave no trace.
3.4 No unsupervised youths below the age of 21.
3.5 No hen/stag parties or weddings. Please call for large bookings.
3.6 Drunk and disorderly behaviour will not be tolerated. We reserve the right to ask you to leave should this occur. Please book elsewhere if this is your intention.
3.7 We cannot accept responsibility for your possessions or any personal injury sustained while camping or using fire-pits.
3.8 Check in is from 1pm to 6pm, apart from Friday where check in is until 8pm. Checkout is by 11am. Pitches are allocated by us.
3.9 You are liable at all times for any BBQs and other activities undertaken at the campsite.
3.10 All paddocks containing animals have live electric fences. Do not let dogs off leads.
3.11 Owners must clear up after their dogs.
4.1 The prices are based on a daily rate unless otherwise stated. Prices include VAT at the current prevailing rate.
4.2 Whilst we will make every effort to ensure that our prices remain unchanged, they may be amended at any time.
4.3 Prices do not include any additional services, features and facilities unless expressly stated.
4.4 Promotions, deals or discounted offers are subject to availability and cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.
5.1 Payment for bookings can be made by Cash, Credit, Debit Card and BACS. Unfortunately we cannot accept payment by cheque.
6 Cancellation and changes to your booking
6.1 If you want to amend your booking, you must notify Valley Farm Equestrian Leisure as soon as possible. Subject to availability and the conditions in 6.2 to 6.4, amendments to your booking can be made less an administration fee of £5. Transferred dates must be within the same booking season.
6.2 30 days or more before arrival date - The booking can be amended or cancelled with a full refund less administration fee of £5.00
6.3 29 days to 15 days before arrival date - The booking can be amended or cancelled with a 50% refund
6.4 Less than 15 days before arrival date - The booking cannot be cancelled or amended. In either situation, no refund will be given.
6.5 If we have to cancel your booking we will offer you a full refund of any fees paid or the option of an alternative pitch/site of a comparable standard (with you paying any additional cost or receiving a refund in respect of a price difference). No other compensation is available.
6.6 You must pay any outstanding balance on your booking and any additional fees before pitching.
7.1Please read this section as it is important that you understand what you are agreeing to
7.2 Nothing in this section limits or attempts to limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
7.3 If we fail to comply with these Terms and Conditions we are responsible for loss or damage you suffer that is a direct and foreseeable result of our failure or our negligence. We shall not be responsible for any losses that you suffer that are indirect or not foreseeable, including, but not limited to, loss of income or revenue, loss of business and loss of anticipated savings.
7.4 Where we are responsible for your loss, our maximum liability shall be no more than to refund the amount paid by you for the holiday.
7.5 As our Site is located in a rural environment, we do not accept responsibility for any damage, injury or inconvenience caused by plants, trees, insects, farm animals or wildlife.
7.6 We do not accept responsibility for anything that adversely affects your holiday that is outside our control.
7.7 These Terms and Conditions are governed by the laws of England and Wales.